Privacy policy

Protecting your privacy is important to us. MySwissApple.ch is committed to protecting your privacy in accordance with legal requirements, so you can trust MySwissApple.ch with your personal information.

When you use our services or contact us, you may provide us with personal information that allows us to identify you as an individual, such as your name, e-mail address, postal address, telephone number or IP address. This personal information is commonly referred to as “personal data”.

1. Scope and acceptance

This Privacy Policy refers to the personal data we collect about you when you visit MySwissApple.ch or use our products and services. Our privacy policy describes how we handle your personal data and your rights as a registered user.

If you do not wish us to process your personal data in the future, you may terminate the user agreement at any time or revoke your consent in whole or in part. The steps required to do this are described in paragraph 10 (Your rights).

If you do not agree with the way we process your personal data, please do not use our website, products and services and do not provide us with your personal data.

2. Modifications

The content of our privacy policy is subject to change. Any changes will be published on our website. Registered persons (e.g. subscribers to our newsletter) will be informed by e-mail if changes are made to the privacy policy.

3. When do we collect your personal data?

We collect your personal data in the following cases (non-exhaustive list):

You are using our MySwissApple.ch website.
When you buy our products, you enter into a contract with us.
You request a service from our customer service department
You will receive a newsletter or other advertising relating to our products and services.
Participate in direct marketing campaigns, contests or surveys.
You use our websites or communicate with us or third parties via these channels.
You can contact us by telephone, e-mail or regular mail.

4. What personal data do we collect?

4.1. Data you send us directly

This is data that you make available to us with your consent for a specific reason:

Your personal details, which enable MySwissApple.ch to contact you personally (e.g. your name, e-mail address, postal address or telephone number).
Your user account access information, including all data required to create a user account (e.g. username, e-mail address, password).
Consumer feedback, including information you provide about your experience with MySwissApple.ch products and services (e.g., your comments and suggestions for improvement or experience reports).

4.2. Data we collect when you interact with our website

When you visit our site, we collect technical data about you.

Server log files
The site provider automatically collects and stores information in server log files that your browser automatically transmits to us. This includes: IP address, browser type and version, operating system used, the website from which access was gained (“referring URL”), the host name of the accessing computer, and the time of the server request.

The data collected is used solely for statistical evaluation and improvement of the website. The site editor reserves the right to check the server log files after the fact, if there are concrete indications of unlawful use.

Cookies
Our websites use cookies. These are small text files that are stored on your device by your browser.

On the one hand, we use cookies to ensure the functionality of the site. These are generally deleted after your visit to our website and are not stored. We also use cookies to make our offer more user-friendly and to analyze your user behavior on our website. Some of these cookies remain stored on your device until you delete them.

If you do not wish to receive cookies, you can set your browser to inform you about the placement of cookies and to allow them only in individual cases. Disabling cookies may limit the functionality of our website.

5. Why do we collect and use personal data?

MySwissApple.ch collects and uses personal data only for the purposes for which it was entrusted to us. MySwissApple.ch may use your personal information for the following purposes:

Orders: in order to process your orders, ship them and inform you of the delivery status of your orders.
Account management: to create and manage an account with us, including the management of customer loyalty and rewards programs.
Customer service: to provide you with customer service, including answers to your questions, complaints and general feedback about our products.
Marketing communications: in order to provide you with marketing communications, where you have opted to receive such communications (including information about MySwissApple.ch, our products and services, competitions and campaigns).

6. Tracking

6.1. Google Analytics

MySwissApple.ch uses the functionality of Google Analytics on the website, a Google LLC analysis service in the USA.

Google Analytics uses cookies. These are text files that are stored on your computer and enable an analysis of your use of the website. They store information such as your IP address, the type of browser you use and the number and duration of your visits to our website. In doing so, Google collects information about your behavior on our website and the device used for this purpose. The information generated by the cookie about your use of this website is generally transferred to a Google server in the USA and stored there.

6.2. Browser plug-in

You can prevent the storage of cookies by setting the appropriate parameters in your browser software. Please note, however, that in this case you may not be able to use all the functions of this website. In addition, you can prevent the collection of anonymous data (including your IP address) generated by the cookie and linked to your use of the website by Google, as well as the processing of this data by Google by downloading and installing the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout?hl=de

For more information on how Google Analytics manages user data, please consult Google’s privacy policy: https://support.google.com/analytics/answer/6004245?hl=de

If other web analysis tools are used by MySwissApple.ch, the data collection process is basically the same.

7. Legal basis

MySwissApple.ch uses the following legal bases for the processing of personal data:

performance of a contract with the data subject or pre-contractual measures at the request of the data subject
legitimate interests (customer service and communication; getting to know customers and others better; improving products and services; ensuring IT security, particularly when using websites)
consent
the need to comply with legislation

If necessary for the above-mentioned purposes and/or for certain processing operations, we will ask you for your explicit consent.

8. Transmission of personal data :

MySwissApple.ch will under no circumstances pass on your personal data to third parties who intend to use them for direct marketing purposes, unless you explicitly authorize us to do so.

9. Your rights

In accordance with the applicable data protection regulations, you have the following rights when using our website

Right to information: You have the right to receive information about the personal data we have processed.

Right of rectification: you have the right to correct inaccurate personal data.

Right of withdrawal: you have the right to demand the deletion of all personal data relating to you if they are no longer required for the agreed purposes or if we are not legally obliged to retain them.

Right to restrict processing: you have the right to request that we restrict the processing of your personal data, for example. If they are no longer necessary for the purposes of processing.

Right to data portability: you have the right to receive your personal data in a machine-readable format.

Right to withdraw consent(s): You may withdraw your consent to the processing of your personal data and to your use of the data for marketing purposes at any time by carrying out the following activities: You can contact our customer service department and inform them that you no longer wish your personal data to be processed in the future. You can inform our customer service department that you wish to delete your account. You can follow the unsubscribe link in our newsletter and unsubscribe on the relevant website. Please note that this is only for unsubscribing from the newsletter.

Withdrawal of consent does not compromise the lawfulness of processing based on consent carried out prior to such withdrawal. Right to lodge a complaint: you have the right to lodge a complaint with the supervisory authorities concerning the processing of your personal data. In Switzerland, this is the Federal Data Protection and Information Commissioner (FDPIC). Contact details can be found on the FDPIC website.

Please note that you may still receive administrative communications even after you have withdrawn your consent to receive marketing communications. These may include order confirmations and account activity notifications (e.g. account confirmations and password changes).

10. Data security and backup

10.1. Data security

MySwissApple.ch takes appropriate technical and organizational security measures to protect your personal data against manipulation, partial or total loss and against unauthorized access by third parties. These are constantly being improved in line with technological developments.

You should always treat your access data confidentially and close the browser window when you have finished communicating with us, especially if you share your computer with others.

At MySwissApple.ch we also take confidentiality very seriously. We are obliged to maintain secrecy and comply with all data protection regulations.

10.2. How long will your personal data be stored?

Your personal data will be stored for as long as is necessary for our purposes and/or as required by law. As long as the contract of use exists, your registered data will be retained. If you terminate the contract, your personal data will be deleted on expiry of the statutory retention period.

11. INTELLECTUAL PROPERTY AND OTHER RIGHTS

MySwissApple.ch is the owner and operator of this website. All trademarks, names, titles, logos, images, designs, texts and other materials are the property of MySwissApple.ch. Consultation, downloading or copying of pages does not imply acquisition of rights (exploitation rights, intellectual property rights). Reproduction (in whole or in part), distribution (electronically or by other means), modification or use of the website for public or commercial purposes is prohibited without prior written permission.

EXCLUSION OF LIABILITY

MySwissApple.ch accepts no liability (including negligence) for access to, or inability to access, the website or any part thereof, or for the use thereof. Access to and use of the website cannot be guaranteed.

12. Contact and legal information